Wallet Recovery AI

BitPay (Copay) Wallet Recovery

BitPay / Copay Recovery — Frequently Asked Questions

Which files do you actually need?

Ideally the exported backup JSON. If unavailable, send the full app data directory (mobile backup or desktop profile). We’ll locate the encrypted key store inside.

Do you need my seed phrase?

No. We only need encrypted wallet data/backups and your password hints. Never share your seed phrase.

Can you recover multisig wallets?

Often, yes—provided we can reconstruct enough keys to meet the quorum. We’ll use watch-only data and your backups to identify the correct cosigners/derivations.

Is recovery guaranteed?

No. Success depends on password complexity, hint quality, and multisig quorum. We start with a free offline assessment and then provide realistic next steps.

Ready for a Free Assessment?

Send your BitPay/Copay backup or app data securely. Our team will review it offline and get back with recovery options—no commitment, no risk.

Start Recovery

Multisig (Copay/BitPay) Notes

  • Tell us the expected quorum (e.g., 2-of-3, 3-of-5) and which devices/cosigners you still control.
  • If you have watch-only data (xpubs/addresses), include it—this helps us confirm correct candidates.
  • If multiple backups exist, send them all; we’ll identify the most useful set.

Independent Assessment: Please consider this as an independent assessment of your recovery problem. Submitting your case does not commit you to any service or payment.

Privacy: Your files are kept strictly confidential and are not shared with third parties. We only use them to evaluate recovery options.

Ready for a Free Assessment?

Send your BitPay/Copay backup or app data securely. Our team will review it offline and get back with recovery options—no commitment, no risk.

Start Recovery

Password Hints Guide

  • Length — exact or range (e.g., 10–12, 12 exactly).
  • Character sets — lowercase/UPPERCASE, digits, symbols (which?).
  • Patterns — word+year, initials+digits, ends with !/88/123, etc.
  • Words reused — names, pets, brands, places, phrases.
  • Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM, MMYYYY).
  • Common endings — !!, 00, 11, 2020.
  • Keyboard habits — QWERTY/QWERTZ, favorite symbols, doubled letters.

Even small clues can dramatically narrow the keyspace and improve success odds.

Multisig (Copay/BitPay) Notes

  • Tell us the expected quorum (e.g., 2-of-3, 3-of-5) and which devices/cosigners you still control.
  • If you have watch-only data (xpubs/addresses), include it—this helps us confirm correct candidates.
  • If multiple backups exist, send them all; we’ll identify the most useful set.

Independent Assessment: Please consider this as an independent assessment of your recovery problem. Submitting your case does not commit you to any service or payment.

Privacy: Your files are kept strictly confidential and are not shared with third parties. We only use them to evaluate recovery options.

Ready for a Free Assessment?

Send your BitPay/Copay backup or app data securely. Our team will review it offline and get back with recovery options—no commitment, no risk.

Start Recovery

How to Prepare & Send Files (Secure)

  1. Locate your backup JSON or app data folder (mobile/desktop).
  2. Copy it to your Desktop.
  3. Compress into .zip or .7z and set a temporary password.
  4. Submit an inquiry on our inquiry page. We’ll reply with a one-time, secure upload link. Please do not email files.
  5. Provide detailed password hints (see below). Better hints = higher chance of recovery + faster estimates.

Offline only: All analysis and testing happen on isolated systems. First step is a free, independent assessment—no commitment required.

Password Hints Guide

  • Length — exact or range (e.g., 10–12, 12 exactly).
  • Character sets — lowercase/UPPERCASE, digits, symbols (which?).
  • Patterns — word+year, initials+digits, ends with !/88/123, etc.
  • Words reused — names, pets, brands, places, phrases.
  • Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM, MMYYYY).
  • Common endings — !!, 00, 11, 2020.
  • Keyboard habits — QWERTY/QWERTZ, favorite symbols, doubled letters.

Even small clues can dramatically narrow the keyspace and improve success odds.

Multisig (Copay/BitPay) Notes

  • Tell us the expected quorum (e.g., 2-of-3, 3-of-5) and which devices/cosigners you still control.
  • If you have watch-only data (xpubs/addresses), include it—this helps us confirm correct candidates.
  • If multiple backups exist, send them all; we’ll identify the most useful set.

Independent Assessment: Please consider this as an independent assessment of your recovery problem. Submitting your case does not commit you to any service or payment.

Privacy: Your files are kept strictly confidential and are not shared with third parties. We only use them to evaluate recovery options.

Ready for a Free Assessment?

Send your BitPay/Copay backup or app data securely. Our team will review it offline and get back with recovery options—no commitment, no risk.

Start Recovery

Where to Find BitPay / Copay Data

Mobile

  • Android: App package typically com.bitpay.wallet (BitPay). Extract via ADB backup (if supported) or with root/recovery. Include the full folder structure.
  • iOS: Use an encrypted iTunes/Finder backup (or iCloud backup + extractor). No jailbreak needed. Include the BitPay/Copay app’s full container.

Desktop

  • Windows: usually under %AppData%\BitPay\ (Copay legacy under %AppData%\Copay\).
  • macOS: usually ~/Library/Application Support/BitPay/ (legacy: ~/Library/Application Support/Copay/).
  • Linux: usually ~/.config/BitPay/ (legacy: ~/.config/Copay/).

If you’re not certain, zip the entire BitPay/Copay folder after quitting the app.

How to Prepare & Send Files (Secure)

  1. Locate your backup JSON or app data folder (mobile/desktop).
  2. Copy it to your Desktop.
  3. Compress into .zip or .7z and set a temporary password.
  4. Submit an inquiry on our inquiry page. We’ll reply with a one-time, secure upload link. Please do not email files.
  5. Provide detailed password hints (see below). Better hints = higher chance of recovery + faster estimates.

Offline only: All analysis and testing happen on isolated systems. First step is a free, independent assessment—no commitment required.

Password Hints Guide

  • Length — exact or range (e.g., 10–12, 12 exactly).
  • Character sets — lowercase/UPPERCASE, digits, symbols (which?).
  • Patterns — word+year, initials+digits, ends with !/88/123, etc.
  • Words reused — names, pets, brands, places, phrases.
  • Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM, MMYYYY).
  • Common endings — !!, 00, 11, 2020.
  • Keyboard habits — QWERTY/QWERTZ, favorite symbols, doubled letters.

Even small clues can dramatically narrow the keyspace and improve success odds.

Multisig (Copay/BitPay) Notes

  • Tell us the expected quorum (e.g., 2-of-3, 3-of-5) and which devices/cosigners you still control.
  • If you have watch-only data (xpubs/addresses), include it—this helps us confirm correct candidates.
  • If multiple backups exist, send them all; we’ll identify the most useful set.

Independent Assessment: Please consider this as an independent assessment of your recovery problem. Submitting your case does not commit you to any service or payment.

Privacy: Your files are kept strictly confidential and are not shared with third parties. We only use them to evaluate recovery options.

Ready for a Free Assessment?

Send your BitPay/Copay backup or app data securely. Our team will review it offline and get back with recovery options—no commitment, no risk.

Start Recovery

What We Need

  • Preferred: a BitPay/Copay wallet backup JSON (exported from the app).
  • Or the app data directory from your device/computer (see paths below).
  • Password hints for the wallet encryption (see guide below).
  • (Optional) Known addresses/xpubs and whether the wallet is multisig (e.g., 2-of-3).

We do not need your seed phrase for assessment. Never share it.

Important Notes

  • BitPay/Copay stores keys in an encrypted JSON backup and within the app’s data storage.
  • For multisig, recovery requires enough keys to meet the quorum (e.g., 2 of 3). We can still help identify which cosigners/derivations you need.
  • Close the app (or quit the desktop app) before copying data to avoid corruption.
  • If unsure, send the entire app data directory; we’ll locate the right files.

Where to Find BitPay / Copay Data

Mobile

  • Android: App package typically com.bitpay.wallet (BitPay). Extract via ADB backup (if supported) or with root/recovery. Include the full folder structure.
  • iOS: Use an encrypted iTunes/Finder backup (or iCloud backup + extractor). No jailbreak needed. Include the BitPay/Copay app’s full container.

Desktop

  • Windows: usually under %AppData%\BitPay\ (Copay legacy under %AppData%\Copay\).
  • macOS: usually ~/Library/Application Support/BitPay/ (legacy: ~/Library/Application Support/Copay/).
  • Linux: usually ~/.config/BitPay/ (legacy: ~/.config/Copay/).

If you’re not certain, zip the entire BitPay/Copay folder after quitting the app.

How to Prepare & Send Files (Secure)

  1. Locate your backup JSON or app data folder (mobile/desktop).
  2. Copy it to your Desktop.
  3. Compress into .zip or .7z and set a temporary password.
  4. Submit an inquiry on our inquiry page. We’ll reply with a one-time, secure upload link. Please do not email files.
  5. Provide detailed password hints (see below). Better hints = higher chance of recovery + faster estimates.

Offline only: All analysis and testing happen on isolated systems. First step is a free, independent assessment—no commitment required.

Password Hints Guide

  • Length — exact or range (e.g., 10–12, 12 exactly).
  • Character sets — lowercase/UPPERCASE, digits, symbols (which?).
  • Patterns — word+year, initials+digits, ends with !/88/123, etc.
  • Words reused — names, pets, brands, places, phrases.
  • Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM, MMYYYY).
  • Common endings — !!, 00, 11, 2020.
  • Keyboard habits — QWERTY/QWERTZ, favorite symbols, doubled letters.

Even small clues can dramatically narrow the keyspace and improve success odds.

Multisig (Copay/BitPay) Notes

  • Tell us the expected quorum (e.g., 2-of-3, 3-of-5) and which devices/cosigners you still control.
  • If you have watch-only data (xpubs/addresses), include it—this helps us confirm correct candidates.
  • If multiple backups exist, send them all; we’ll identify the most useful set.

Independent Assessment: Please consider this as an independent assessment of your recovery problem. Submitting your case does not commit you to any service or payment.

Privacy: Your files are kept strictly confidential and are not shared with third parties. We only use them to evaluate recovery options.

Ready for a Free Assessment?

Send your BitPay/Copay backup or app data securely. Our team will review it offline and get back with recovery options—no commitment, no risk.

Start Recovery

What We Need

  • Preferred: a BitPay/Copay wallet backup JSON (exported from the app).
  • Or the app data directory from your device/computer (see paths below).
  • Password hints for the wallet encryption (see guide below).
  • (Optional) Known addresses/xpubs and whether the wallet is multisig (e.g., 2-of-3).

We do not need your seed phrase for assessment. Never share it.

Important Notes

  • BitPay/Copay stores keys in an encrypted JSON backup and within the app’s data storage.
  • For multisig, recovery requires enough keys to meet the quorum (e.g., 2 of 3). We can still help identify which cosigners/derivations you need.
  • Close the app (or quit the desktop app) before copying data to avoid corruption.
  • If unsure, send the entire app data directory; we’ll locate the right files.

Where to Find BitPay / Copay Data

Mobile

  • Android: App package typically com.bitpay.wallet (BitPay). Extract via ADB backup (if supported) or with root/recovery. Include the full folder structure.
  • iOS: Use an encrypted iTunes/Finder backup (or iCloud backup + extractor). No jailbreak needed. Include the BitPay/Copay app’s full container.

Desktop

  • Windows: usually under %AppData%\BitPay\ (Copay legacy under %AppData%\Copay\).
  • macOS: usually ~/Library/Application Support/BitPay/ (legacy: ~/Library/Application Support/Copay/).
  • Linux: usually ~/.config/BitPay/ (legacy: ~/.config/Copay/).

If you’re not certain, zip the entire BitPay/Copay folder after quitting the app.

How to Prepare & Send Files (Secure)

  1. Locate your backup JSON or app data folder (mobile/desktop).
  2. Copy it to your Desktop.
  3. Compress into .zip or .7z and set a temporary password.
  4. Submit an inquiry on our inquiry page. We’ll reply with a one-time, secure upload link. Please do not email files.
  5. Provide detailed password hints (see below). Better hints = higher chance of recovery + faster estimates.

Offline only: All analysis and testing happen on isolated systems. First step is a free, independent assessment—no commitment required.

Password Hints Guide

  • Length — exact or range (e.g., 10–12, 12 exactly).
  • Character sets — lowercase/UPPERCASE, digits, symbols (which?).
  • Patterns — word+year, initials+digits, ends with !/88/123, etc.
  • Words reused — names, pets, brands, places, phrases.
  • Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM, MMYYYY).
  • Common endings — !!, 00, 11, 2020.
  • Keyboard habits — QWERTY/QWERTZ, favorite symbols, doubled letters.

Even small clues can dramatically narrow the keyspace and improve success odds.

Multisig (Copay/BitPay) Notes

  • Tell us the expected quorum (e.g., 2-of-3, 3-of-5) and which devices/cosigners you still control.
  • If you have watch-only data (xpubs/addresses), include it—this helps us confirm correct candidates.
  • If multiple backups exist, send them all; we’ll identify the most useful set.

Independent Assessment: Please consider this as an independent assessment of your recovery problem. Submitting your case does not commit you to any service or payment.

Privacy: Your files are kept strictly confidential and are not shared with third parties. We only use them to evaluate recovery options.

Ready for a Free Assessment?

Send your BitPay/Copay backup or app data securely. Our team will review it offline and get back with recovery options—no commitment, no risk.

Start Recovery

BitPay (Copay) Wallet Recovery – Mobile & Desktop

Forgot your BitPay (formerly Copay) wallet password or lost access to a device? We perform secure, offline recovery assessments of BitPay/Copay encrypted wallet data and JSON backups, including single-sig and multisig setups. Follow the steps below to prepare your files and request a free, no-obligation assessment.

Request Free Assessment
See All Supported Wallets

What We Need

  • Preferred: a BitPay/Copay wallet backup JSON (exported from the app).
  • Or the app data directory from your device/computer (see paths below).
  • Password hints for the wallet encryption (see guide below).
  • (Optional) Known addresses/xpubs and whether the wallet is multisig (e.g., 2-of-3).

We do not need your seed phrase for assessment. Never share it.

Important Notes

  • BitPay/Copay stores keys in an encrypted JSON backup and within the app’s data storage.
  • For multisig, recovery requires enough keys to meet the quorum (e.g., 2 of 3). We can still help identify which cosigners/derivations you need.
  • Close the app (or quit the desktop app) before copying data to avoid corruption.
  • If unsure, send the entire app data directory; we’ll locate the right files.

Where to Find BitPay / Copay Data

Mobile

  • Android: App package typically com.bitpay.wallet (BitPay). Extract via ADB backup (if supported) or with root/recovery. Include the full folder structure.
  • iOS: Use an encrypted iTunes/Finder backup (or iCloud backup + extractor). No jailbreak needed. Include the BitPay/Copay app’s full container.

Desktop

  • Windows: usually under %AppData%\BitPay\ (Copay legacy under %AppData%\Copay\).
  • macOS: usually ~/Library/Application Support/BitPay/ (legacy: ~/Library/Application Support/Copay/).
  • Linux: usually ~/.config/BitPay/ (legacy: ~/.config/Copay/).

If you’re not certain, zip the entire BitPay/Copay folder after quitting the app.

How to Prepare & Send Files (Secure)

  1. Locate your backup JSON or app data folder (mobile/desktop).
  2. Copy it to your Desktop.
  3. Compress into .zip or .7z and set a temporary password.
  4. Submit an inquiry on our inquiry page. We’ll reply with a one-time, secure upload link. Please do not email files.
  5. Provide detailed password hints (see below). Better hints = higher chance of recovery + faster estimates.

Offline only: All analysis and testing happen on isolated systems. First step is a free, independent assessment—no commitment required.

Password Hints Guide

  • Length — exact or range (e.g., 10–12, 12 exactly).
  • Character sets — lowercase/UPPERCASE, digits, symbols (which?).
  • Patterns — word+year, initials+digits, ends with !/88/123, etc.
  • Words reused — names, pets, brands, places, phrases.
  • Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM, MMYYYY).
  • Common endings — !!, 00, 11, 2020.
  • Keyboard habits — QWERTY/QWERTZ, favorite symbols, doubled letters.

Even small clues can dramatically narrow the keyspace and improve success odds.

Multisig (Copay/BitPay) Notes

  • Tell us the expected quorum (e.g., 2-of-3, 3-of-5) and which devices/cosigners you still control.
  • If you have watch-only data (xpubs/addresses), include it—this helps us confirm correct candidates.
  • If multiple backups exist, send them all; we’ll identify the most useful set.

Independent Assessment: Please consider this as an independent assessment of your recovery problem. Submitting your case does not commit you to any service or payment.

Privacy: Your files are kept strictly confidential and are not shared with third parties. We only use them to evaluate recovery options.

Ready for a Free Assessment?

Send your BitPay/Copay backup or app data securely. Our team will review it offline and get back with recovery options—no commitment, no risk.

Start Recovery