Trezor Recovery — Frequently Asked Questions

Can you recover without my seed phrase?

Sometimes. If you have Trezor Suite data and strong password/passphrase hints, we may assess the app-lock or test passphrase candidates against known targets. We cannot recover a wiped device without the seed.

Do you brute-force the device PIN?

No. Trezor enforces PIN attempt limits; repeated failures can lock or require reset. We never attempt hardware bypass.

What about the 25th-word (BIP39 passphrase)?

We can test candidate passphrases offline using your hints and known addresses/xpubs to confirm when a candidate is correct. Hint quality is crucial.

Do you need my seed words?

No. Never share your seed. If you have it, you can restore the wallet yourself on any compatible device.

Is recovery guaranteed?

No. Success depends on the quality of hints and available data. We start with a free offline assessment and then advise realistic next steps.

Ready for a Free Assessment?

Send your Trezor Suite data and hints securely. We’ll review it offline and respond with your options — no commitment, no risk.

Start Recovery

Hints That Help Most (PIN / Password / BIP39 Passphrase)

Type — which secret are we targeting? (Suite password, device PIN, or 25th-word passphrase).
Length — exact or range (digits for PIN; characters for password/passphrase).
Character sets — digits only / letters+digits / symbols (which?).
Patterns — word+year, initials+2 digits, ends with !, repeated digits (00, 11), keyboard runs.
Words reused — names, pets, brands, places, fandoms.
Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM).
Language/keyboard — non-English letters, QWERTZ/QWERTY, favorite symbols.
Targets (if known) — xpub(s)/address(es)/transaction(s) that confirm the right wallet when a candidate tests positive.

Even tiny details can drastically narrow the keyspace and improve feasibility.

Independent Assessment: Treat this as an independent assessment of your recovery problem. Submitting your case does not commit you to anything.

Security & Privacy: We never ask for your 12/18/24-word seed. Your files are handled confidentially and only used to evaluate your recovery request.

No Device Bypass: We do not bypass Trezor hardware security or attempt on-device brute-force of the PIN.

Ready for a Free Assessment?

Send your Trezor Suite data and hints securely. We’ll review it offline and respond with your options — no commitment, no risk.

Start Recovery

How to Prepare & Send Files (Secure)

Close Trezor Suite on your computer.
Copy the Trezor Suite data folder (see OS paths above) to your Desktop. Add any watch-only exports (xpubs/addresses) if you have them.
Compress everything into .zip or .7z and set a temporary password for the archive.
Submit an inquiry on our inquiry page. We will reply with a one-time, secure upload link for your encrypted archive.
Provide detailed hints (below). Better hints = higher success odds and realistic time estimates.

Offline only: All assessment and testing is done on isolated systems. First step is an independent assessment — no commitment required.

Hints That Help Most (PIN / Password / BIP39 Passphrase)

Type — which secret are we targeting? (Suite password, device PIN, or 25th-word passphrase).
Length — exact or range (digits for PIN; characters for password/passphrase).
Character sets — digits only / letters+digits / symbols (which?).
Patterns — word+year, initials+2 digits, ends with !, repeated digits (00, 11), keyboard runs.
Words reused — names, pets, brands, places, fandoms.
Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM).
Language/keyboard — non-English letters, QWERTZ/QWERTY, favorite symbols.
Targets (if known) — xpub(s)/address(es)/transaction(s) that confirm the right wallet when a candidate tests positive.

Even tiny details can drastically narrow the keyspace and improve feasibility.

Independent Assessment: Treat this as an independent assessment of your recovery problem. Submitting your case does not commit you to anything.

Security & Privacy: We never ask for your 12/18/24-word seed. Your files are handled confidentially and only used to evaluate your recovery request.

No Device Bypass: We do not bypass Trezor hardware security or attempt on-device brute-force of the PIN.

Ready for a Free Assessment?

Send your Trezor Suite data and hints securely. We’ll review it offline and respond with your options — no commitment, no risk.

Start Recovery

What to Send (Safest Options)

Trezor Suite desktop data (see paths below) — for app-lock assessment and account mapping.
Watch-only exports (if available): xpubs/addresses you believe belong to the device.
Hints for one or more of: Suite password, device PIN pattern, BIP39 passphrase.
(Optional) Approximate year/Suite version last used and OS (Windows/macOS/Linux).

Please do not email files. Use our inquiry page; we’ll reply with a one-time, secure upload link.

Where to Find Trezor Suite Data (Desktop)

Windows: typically under %AppData%\Trezor Suite\
macOS: typically ~/Library/Application Support/Trezor Suite/
Linux: typically ~/.config/Trezor Suite/

Close Trezor Suite first, then copy the entire “Trezor Suite” folder. This preserves encrypted storage (databases/IndexedDB) and settings needed for assessment.

How to Prepare & Send Files (Secure)

Close Trezor Suite on your computer.
Copy the Trezor Suite data folder (see OS paths above) to your Desktop. Add any watch-only exports (xpubs/addresses) if you have them.
Compress everything into .zip or .7z and set a temporary password for the archive.
Submit an inquiry on our inquiry page. We will reply with a one-time, secure upload link for your encrypted archive.
Provide detailed hints (below). Better hints = higher success odds and realistic time estimates.

Offline only: All assessment and testing is done on isolated systems. First step is an independent assessment — no commitment required.

Hints That Help Most (PIN / Password / BIP39 Passphrase)

Type — which secret are we targeting? (Suite password, device PIN, or 25th-word passphrase).
Length — exact or range (digits for PIN; characters for password/passphrase).
Character sets — digits only / letters+digits / symbols (which?).
Patterns — word+year, initials+2 digits, ends with !, repeated digits (00, 11), keyboard runs.
Words reused — names, pets, brands, places, fandoms.
Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM).
Language/keyboard — non-English letters, QWERTZ/QWERTY, favorite symbols.
Targets (if known) — xpub(s)/address(es)/transaction(s) that confirm the right wallet when a candidate tests positive.

Even tiny details can drastically narrow the keyspace and improve feasibility.

Independent Assessment: Treat this as an independent assessment of your recovery problem. Submitting your case does not commit you to anything.

Security & Privacy: We never ask for your 12/18/24-word seed. Your files are handled confidentially and only used to evaluate your recovery request.

No Device Bypass: We do not bypass Trezor hardware security or attempt on-device brute-force of the PIN.

Ready for a Free Assessment?

Send your Trezor Suite data and hints securely. We’ll review it offline and respond with your options — no commitment, no risk.

Start Recovery

What We Can Help With

Trezor Suite app-lock password — offline assessment using your local Suite data.
BIP39 passphrase (“25th word”) — offline testing of candidate passphrases using your hints plus known targets (addresses/xpubs/transactions).
Account mapping — reconciling known addresses to confirm the correct passphrase/derivation.
PIN safety guidance — help planning safe next steps to avoid device wipe (we do not brute-force on the device).

Important Limitations

We cannot bypass a Trezor device PIN or hardware security. Too many wrong PIN attempts will wipe the device.
Without the original seed phrase (12/18/24 words), a wiped device cannot be restored.
We will never ask for your seed phrase. If you have it, you can restore the wallet yourself.
Feasibility depends on the quality of your hints (PIN/passphrase/password) and the presence/quality of Trezor Suite data or watch-only info.

What to Send (Safest Options)

Trezor Suite desktop data (see paths below) — for app-lock assessment and account mapping.
Watch-only exports (if available): xpubs/addresses you believe belong to the device.
Hints for one or more of: Suite password, device PIN pattern, BIP39 passphrase.
(Optional) Approximate year/Suite version last used and OS (Windows/macOS/Linux).

Please do not email files. Use our inquiry page; we’ll reply with a one-time, secure upload link.

Where to Find Trezor Suite Data (Desktop)

Windows: typically under %AppData%\Trezor Suite\
macOS: typically ~/Library/Application Support/Trezor Suite/
Linux: typically ~/.config/Trezor Suite/

Close Trezor Suite first, then copy the entire “Trezor Suite” folder. This preserves encrypted storage (databases/IndexedDB) and settings needed for assessment.

How to Prepare & Send Files (Secure)

Close Trezor Suite on your computer.
Copy the Trezor Suite data folder (see OS paths above) to your Desktop. Add any watch-only exports (xpubs/addresses) if you have them.
Compress everything into .zip or .7z and set a temporary password for the archive.
Submit an inquiry on our inquiry page. We will reply with a one-time, secure upload link for your encrypted archive.
Provide detailed hints (below). Better hints = higher success odds and realistic time estimates.

Offline only: All assessment and testing is done on isolated systems. First step is an independent assessment — no commitment required.

Hints That Help Most (PIN / Password / BIP39 Passphrase)

Type — which secret are we targeting? (Suite password, device PIN, or 25th-word passphrase).
Length — exact or range (digits for PIN; characters for password/passphrase).
Character sets — digits only / letters+digits / symbols (which?).
Patterns — word+year, initials+2 digits, ends with !, repeated digits (00, 11), keyboard runs.
Words reused — names, pets, brands, places, fandoms.
Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM).
Language/keyboard — non-English letters, QWERTZ/QWERTY, favorite symbols.
Targets (if known) — xpub(s)/address(es)/transaction(s) that confirm the right wallet when a candidate tests positive.

Even tiny details can drastically narrow the keyspace and improve feasibility.

Independent Assessment: Treat this as an independent assessment of your recovery problem. Submitting your case does not commit you to anything.

Security & Privacy: We never ask for your 12/18/24-word seed. Your files are handled confidentially and only used to evaluate your recovery request.

No Device Bypass: We do not bypass Trezor hardware security or attempt on-device brute-force of the PIN.

Ready for a Free Assessment?

Send your Trezor Suite data and hints securely. We’ll review it offline and respond with your options — no commitment, no risk.

Start Recovery

What We Can Help With

Trezor Suite app-lock password — offline assessment using your local Suite data.
BIP39 passphrase (“25th word”) — offline testing of candidate passphrases using your hints plus known targets (addresses/xpubs/transactions).
Account mapping — reconciling known addresses to confirm the correct passphrase/derivation.
PIN safety guidance — help planning safe next steps to avoid device wipe (we do not brute-force on the device).

Important Limitations

We cannot bypass a Trezor device PIN or hardware security. Too many wrong PIN attempts will wipe the device.
Without the original seed phrase (12/18/24 words), a wiped device cannot be restored.
We will never ask for your seed phrase. If you have it, you can restore the wallet yourself.
Feasibility depends on the quality of your hints (PIN/passphrase/password) and the presence/quality of Trezor Suite data or watch-only info.

What to Send (Safest Options)

Trezor Suite desktop data (see paths below) — for app-lock assessment and account mapping.
Watch-only exports (if available): xpubs/addresses you believe belong to the device.
Hints for one or more of: Suite password, device PIN pattern, BIP39 passphrase.
(Optional) Approximate year/Suite version last used and OS (Windows/macOS/Linux).

Please do not email files. Use our inquiry page; we’ll reply with a one-time, secure upload link.

Where to Find Trezor Suite Data (Desktop)

Windows: typically under %AppData%\Trezor Suite\
macOS: typically ~/Library/Application Support/Trezor Suite/
Linux: typically ~/.config/Trezor Suite/

Close Trezor Suite first, then copy the entire “Trezor Suite” folder. This preserves encrypted storage (databases/IndexedDB) and settings needed for assessment.

How to Prepare & Send Files (Secure)

Close Trezor Suite on your computer.
Copy the Trezor Suite data folder (see OS paths above) to your Desktop. Add any watch-only exports (xpubs/addresses) if you have them.
Compress everything into .zip or .7z and set a temporary password for the archive.
Submit an inquiry on our inquiry page. We will reply with a one-time, secure upload link for your encrypted archive.
Provide detailed hints (below). Better hints = higher success odds and realistic time estimates.

Offline only: All assessment and testing is done on isolated systems. First step is an independent assessment — no commitment required.

Hints That Help Most (PIN / Password / BIP39 Passphrase)

Type — which secret are we targeting? (Suite password, device PIN, or 25th-word passphrase).
Length — exact or range (digits for PIN; characters for password/passphrase).
Character sets — digits only / letters+digits / symbols (which?).
Patterns — word+year, initials+2 digits, ends with !, repeated digits (00, 11), keyboard runs.
Words reused — names, pets, brands, places, fandoms.
Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM).
Language/keyboard — non-English letters, QWERTZ/QWERTY, favorite symbols.
Targets (if known) — xpub(s)/address(es)/transaction(s) that confirm the right wallet when a candidate tests positive.

Even tiny details can drastically narrow the keyspace and improve feasibility.

Independent Assessment: Treat this as an independent assessment of your recovery problem. Submitting your case does not commit you to anything.

Security & Privacy: We never ask for your 12/18/24-word seed. Your files are handled confidentially and only used to evaluate your recovery request.

No Device Bypass: We do not bypass Trezor hardware security or attempt on-device brute-force of the PIN.

Ready for a Free Assessment?

Send your Trezor Suite data and hints securely. We’ll review it offline and respond with your options — no commitment, no risk.

Start Recovery

Trezor Hardware Wallet Recovery – PIN, BIP39 Passphrase & Trezor Suite

Q: Can you recover without my seed phrase?

Sometimes. If you have Trezor Suite data and strong password/passphrase hints, we may assess the app-lock or test passphrase candidates against known targets. We cannot recover a wiped device without the seed.

Q: What about the 25th-word (BIP39 passphrase)?

We can test candidate passphrases offline using your hints and known addresses/xpubs to confirm when a candidate is correct. Hint quality is crucial.

Locked out of your Trezor due to a forgotten PIN, Trezor Suite app password, or 25th-word BIP39 passphrase? We provide secure, offline assessments for certain recovery scenarios involving Trezor devices and Trezor Suite data. Follow the steps below to prepare your case and request a free, no-obligation assessment.

Request Free Assessment

See All Supported Wallets

What We Can Help With

Trezor Suite app-lock password — offline assessment using your local Suite data.
BIP39 passphrase (“25th word”) — offline testing of candidate passphrases using your hints plus known targets (addresses/xpubs/transactions).
Account mapping — reconciling known addresses to confirm the correct passphrase/derivation.
PIN safety guidance — help planning safe next steps to avoid device wipe (we do not brute-force on the device).

Important Limitations

We cannot bypass a Trezor device PIN or hardware security. Too many wrong PIN attempts will wipe the device.
Without the original seed phrase (12/18/24 words), a wiped device cannot be restored.
We will never ask for your seed phrase. If you have it, you can restore the wallet yourself.
Feasibility depends on the quality of your hints (PIN/passphrase/password) and the presence/quality of Trezor Suite data or watch-only info.

What to Send (Safest Options)

Trezor Suite desktop data (see paths below) — for app-lock assessment and account mapping.
Watch-only exports (if available): xpubs/addresses you believe belong to the device.
Hints for one or more of: Suite password, device PIN pattern, BIP39 passphrase.
(Optional) Approximate year/Suite version last used and OS (Windows/macOS/Linux).

Please do not email files. Use our inquiry page; we’ll reply with a one-time, secure upload link.

Where to Find Trezor Suite Data (Desktop)

Windows: typically under %AppData%\Trezor Suite\
macOS: typically ~/Library/Application Support/Trezor Suite/
Linux: typically ~/.config/Trezor Suite/

Close Trezor Suite first, then copy the entire “Trezor Suite” folder. This preserves encrypted storage (databases/IndexedDB) and settings needed for assessment.

How to Prepare & Send Files (Secure)

Close Trezor Suite on your computer.
Copy the Trezor Suite data folder (see OS paths above) to your Desktop. Add any watch-only exports (xpubs/addresses) if you have them.
Compress everything into .zip or .7z and set a temporary password for the archive.
Submit an inquiry on our inquiry page. We will reply with a one-time, secure upload link for your encrypted archive.
Provide detailed hints (below). Better hints = higher success odds and realistic time estimates.

Offline only: All assessment and testing is done on isolated systems. First step is an independent assessment — no commitment required.

Hints That Help Most (PIN / Password / BIP39 Passphrase)

Type — which secret are we targeting? (Suite password, device PIN, or 25th-word passphrase).
Length — exact or range (digits for PIN; characters for password/passphrase).
Character sets — digits only / letters+digits / symbols (which?).
Patterns — word+year, initials+2 digits, ends with !, repeated digits (00, 11), keyboard runs.
Words reused — names, pets, brands, places, fandoms.
Dates/numbers — birthdays, anniversaries; formats used (YYYY, DDMM).
Language/keyboard — non-English letters, QWERTZ/QWERTY, favorite symbols.
Targets (if known) — xpub(s)/address(es)/transaction(s) that confirm the right wallet when a candidate tests positive.

Even tiny details can drastically narrow the keyspace and improve feasibility.

Independent Assessment: Treat this as an independent assessment of your recovery problem. Submitting your case does not commit you to anything.

Security & Privacy: We never ask for your 12/18/24-word seed. Your files are handled confidentially and only used to evaluate your recovery request.

No Device Bypass: We do not bypass Trezor hardware security or attempt on-device brute-force of the PIN.

Ready for a Free Assessment?

Send your Trezor Suite data and hints securely. We’ll review it offline and respond with your options — no commitment, no risk.

Start Recovery